CompanySeptember Newsletter

September 17, 2019by Christina Calhoun0

TRAY Newsletter

Check out our latest feature releases.  For detailed information, check out the support guides in our help center.
New and Improved Support 

We’re committed to making sure that you get the help you need – whenever you need it.  Our experts are here 24/7 to support you. And our Tier 1 Support team is now entirely in-house to ensure that we’re delivering the best possible support experience to our clients from our knowledgeable team of client care specialists.

Man holding tablet with different support options
Enhanced Reporting Search

A new filter, called Check ID will be added to the filters section of reports allowing HQ users to search for specific checks using the check number or the order number. Order number search is available for order reports, and check number search is available for payments, refund, and discount reports.
Colorful coupon offers
New Time-Based Offers
TRAY now offers the ability to configure Time-Based Discounts which allows promotions to run for a specific period of time. Time-based discounts can be configured two ways:
  1. Duration based discounts (Discount runs from one date to another date).
  2. Recurring discounts (Runs on a particular date or time every week/every day).
Push Schedules for Menus and Pricing

A new button called ‘Push Schedules’ has been added in the Menu Schedules and Pricing Schedules screens.  This new feature allows you to easily apply or push schedule changes to your devices.

screenshot of TRAY HQ menu schedules
Mark Receipts as Duplicates
Now TRAY has a capability to mark any second or additional receipts as duplicate receipt. The duplicate receipt can produce a copy of the actual receipt issued for any specified purpose. The receipt has the same elements and is identical to the original receipt but with a marking on it.

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