Cheerful friends at the bowling alley with the balls

Family Entertainment Centers

We understand the unique challenges that come with operating a Family Entertainment Center, that’s why TRAY’s cloud-based platform has everything you need to power your FEC.  Our enterprise-class technology seamlessly integrates multiple software modules into a single easy-to-use solution.

Self-Service Kiosks

Our self-service kiosk solution gives your customers the option to skip the line with a self-order experience that’s simple and intuitive.  For instance, kiosks can be used to sell tickets at entry or for signing electronic waivers.  They can also be used to enhance your food & beverage service by allowing guests to order and pay without having to wait for a server or cashier.  In short, TRAY’s self-service kiosks improve the guest experience while freeing up labor and allowing you to redeploy staff to other areas.

Icon with a finger touching the screen of aTRAY Self-Order Kiosk I
Red icon with a computer screen displaying a calendar and a group of people

Party Booking

Want to increase sales with large group bookings?  TRAY offers a full-featured party booking module that integrates with our kiosks and point of sale system.  Allow customers to book parties online from your website.  Design custom party packages for customers to choose from.  Packages feature a description, package fee and option to add additional guest pricing. Create add-on options to up-sell and generate more revenue.

Point of Sale

TRAY is an end-to-end solution, created to serve as a single platform for your business.  Our cloud-based architecture eliminates the need for an on-site server.  This allows you to access your sales data from any web browser and make menu changes on the fly.  TRAY’s easy-to-use POS software can power your ticketing, retail and food & beverage sales.  Not to mention, our built-in loyalty and promotions allow you to create customized marketing campaigns.

Red icon with TRAY point of sale device and printer stand
Concession Stand and KDS Icon Red

Concession Management

Whether you have a snack bar or a full kitchen and bar, TRAY makes managing your food & beverage operations easy with our Smart Printers and KDS screens.  Never lose a ticket again. Our Kitchen Display System (KDS) provides a consolidated view of all open tickets, displaying orders and wait times and alerting you when orders are taking too long.  Also, our patented Smart Printers are fully interactive, allowing staff to accept or reject orders on the printer and alerting staff of new orders with a configurable buzzer that gets louder with time.

 

Handheld Devices

Larger venues can benefit from the use of handheld POS tablets. Handheld devices eliminate walking times and cut order entry time.  Allow staff to take orders and payments remotely and increase revenue, tips and security.  With wireless and cellular connectivity options and a durable design, built to withstand drops, TRAY’s ruggedized handheld POS is a great option for outdoor use as well.  Tablets also have an optional stand that allow you to turn the tablet into a fixed-base unit.  Therefore, providing the option to use as a stationary POS or self-order kiosk, making them extremely flexible.

Red icon with hands holding a handheld POS device
Debit Card Icon Red

Debit Card (Cashless) Integrations


Many FEC’s that offer game play, have implemented cashless debit card systems. That’s why TRAY’s cloud-based system is integrated with several leading debit card systems. This provides merchants with the ability to sell and reload cards directly from the point of sale system and self-service kiosks. This integration not only creates a more seamless guest experience but also consolidates revenue reporting for clients using both systems.

Client Testimonial

Check out how Coconut Bowl and Wild Island are using TRAY’s self-service technology to enhance the guest experience at their Family Entertainment Center and Waterpark.

Self-Service Kiosk

Icon with a finger touching the screen of aTRAY Self-Order Kiosk I

Our self-service kiosk solution gives your customers the option to skip the line with a self-order experience that’s simple and intuitive.  For instance, kiosks can be used to sell tickets at entry or for signing electronic waivers.  They can also be used to enhance your food & beverage service by allowing guests to order and pay without having to wait for a server or cashier.  In short, TRAY’s self-service kiosks improve the guest experience while freeing up labor and allowing you to redeploy staff to other areas.

Party Booking

Red icon with a computer screen displaying a calendar and a group of people

Want to increase sales with large group bookings?  TRAY offers a full-featured party booking module that integrates with our kiosks and point of sale system.  Allow customers to book parties online from your website.  Design custom party packages for customers to choose from.  Packages feature a description, package fee and option to add additional guest pricing. Create add-on options to up-sell and generate more revenue.

Point of Sale

Red icon with TRAY point of sale device and printer stand

TRAY is an end-to-end solution, created to serve as a single platform for your business.  Our cloud-based architecture eliminates the need for an on-site server.  This allows you to access your sales data from any web browser and make menu changes on the fly.  TRAY’s easy-to-use POS software can power your ticketing, retail and food & beverage sales.  Not to mention, our built-in loyalty and promotions allow you to create customized marketing campaigns.

Concession Management

Concession Stand and KDS Icon Red

Whether you have a snack bar or a full kitchen and bar, TRAY makes managing your food & beverage operations easy with our Smart Printers and KDS screens.  Never lose a ticket again. Our Kitchen Display System (KDS) provides a consolidated view of all open tickets, displaying orders and wait times and alerting you when orders are taking too long.  Also, our patented Smart Printers are fully interactive, allowing staff to accept or reject orders on the printer and alerting staff of new orders with a configurable buzzer that gets louder with time.

Handheld Devices

Red icon with hands holding a handheld POS device

Larger venues can benefit from the use of handheld POS tablets. Handheld devices eliminate walking times and cut order entry time.  Allow staff to take orders and payments remotely and increase revenue, tips and security.  With wireless and cellular connectivity options and a durable design, built to withstand drops, TRAY’s ruggedized handheld POS is a great option for outdoor use as well.  Tablets also have an optional stand that allow you to turn the tablet into a fixed-base unit.  Therefore, providing the option to use as a stationary POS or self-order kiosk, making them extremely flexible.

Debit Card (Cashless) Integrations

Debit Card Icon Red

Many FEC’s that offer game play, have implemented cashless debit card systems. That’s why TRAY’s cloud-based system is integrated with several leading debit card systems. This provides merchants with the ability to sell and reload cards directly from the point of sale system and self-service kiosks. This integration not only creates a more seamless guest experience but also consolidates revenue reporting for clients using both systems.

Automated Marketing

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Monetize the data captured at our kiosks by using FetchRev to send automated promotional offers.  TRAY and FetchRev use each other’s APIs to communicate, allowing the FetchRev platform to receive customer data captured during the ordering process at TRAY’s self-service kiosks.  This information is then used to send targeted marketing campaigns to guests that increase traffic and revenue.

Get in touch

Come and visit us or simply send us an email anytime you want. We are open to all suggestions from our audience.
Address
7135 E Camelback, Ste 360
Scottsdale AZ 85251
Call us
844-USE-TRAY
844-873-8729
Email

info@tray.com
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